This report provides information on complaints received by NHS Kernow during the period 1 April 2019 to 31 March 2020. It complies with Complaints Regulations which state that the organisation should specify the number of complaints received, those which were well-founded and those which were referred to the Parliamentary Health Service Ombudsman (PHSO).

This report incorporates analysis of MP letter communication and the statutory function of freedom of information. Aligning the combination of these two functions and the complaints function within the corporate governance team allows for improved understanding and reporting for the organisation.